Terms of Service

Terms of Service

1. Introduction

Welcome to Dovellune. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our website.

2. General Terms

  • Acceptance of Terms: By accessing or using our website, you agree to comply with these Terms of Service and any applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our services.

  • Age Requirement: You must be at least 18 years of age to make a purchase on our website. By using our services, you confirm that you are of legal age to form a binding contract.

3. Products and Services

  • Product Availability: We make every effort to ensure the availability and accuracy of the products listed on our website. However, availability may vary, and we reserve the right to modify or discontinue products at any time without prior notice, subject to applicable law.

  • Product Descriptions: We strive to provide accurate product descriptions, pricing, and availability information. If an error occurs, we reserve the right to correct the information and, where permitted by law, cancel affected orders and issue applicable refunds.

4. Ordering and Payment

  • Order Process: When you place an order on our website, you are making an offer to purchase the product. We reserve the right to accept or decline your order based on product availability and payment verification.

  • Payment Methods: We accept major credit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout. All payments are processed using third-party payment processors.

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This does not guarantee product availability or shipment. We will notify you if there are any issues with your order.

5. Shipping and Delivery

  • Shipping Policy: Dovellune offers international shipping to supported destinations. Delivery times may vary depending on your location and the shipping method selected during checkout. Shipping costs will be calculated at the time of purchase.

  • Tracking: Once your order is shipped, we will provide tracking information to monitor your shipment. Delivery times are estimates, and delays may occur due to unforeseen circumstances.

  • Customs and Import Duties: For international orders, customs duties and taxes may apply depending on the destination and applicable laws. Any charges payable by the customer will be disclosed where required by law.

6. Returns and Refunds

  • Return Policy: We accept eligible returns within 30 days of receiving your order. To qualify for a standard return, the product must be unused, in its original condition, and with its original packaging intact. Please refer to our Return & Refund Policy for details. This policy does not limit any statutory consumer rights.

  • Refunds: If your return is approved, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to be reflected in your account, subject to applicable legal requirements.

7. Customer Responsibility

  • Account Information: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us promptly of any unauthorized use of your account or other security breach.

  • Compliance with Laws: You agree to use our services in accordance with all applicable laws and regulations.

8. Limitation of Liability

  • Disclaimer: To the fullest extent permitted by applicable law, we disclaim warranties regarding the website and services, except for warranties and consumer protections that cannot legally be excluded.

  • Limitation of Liability: To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of our website or services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

9. Privacy Policy

  • Data Collection and Usage: We collect and process personal information to fulfill orders, provide customer support, and improve our services as described in our Privacy Policy. Where required by law, we obtain consent for specific data processing activities.

10. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service from time to time. Any changes will be posted on this page with the updated date. Changes will apply prospectively, subject to applicable law and existing contractual rights.

11. Business Information

Brand Name: Dovellune

Operated By: Guangzhou Maoye Network Technology Co., Ltd.

Country of Registration: China

Registered Address:

Room 106, No. 6, South 2nd Alley, Xihua New Village, Chebei, Tianhe District, Guangzhou, Guangdong, China.

Business Registration No. (Unified Social Credit Code):

91440106MAEHJD3F96

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: service@dovellune.com

Phone: +1 629-246-1172

By using our website, you agree to these Terms of Service.

Thank you for choosing Dovellune!

Dovellune — A Better Way to Live.